WELCOME TO WOLF & WILDE
Orders & shipping
How do I return my order?
To return a product, please email us at info@wolfandwilde.co.uk and we will provide instructions on how to return your item.
All orders can be returned within 30 days.
Once we have received the order return, the refund will be processed within 5 business days. Returned products must be unused and in original packaging.
Do you offer free returns?
We do not offer free returns.
Are there any shipping costs?
For orders under £6.99 a shipping cost of £3.50 is charged.
All orders over £6.99 will be delivered for free.
You can upgrade to next day delivery Tuesday - Friday for an additional £5.99
Can I still change my order?
If you want to change your order, please send us an email to info@wolfandwilde.co.uk. We will see what is still possible.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to info@wolfandwilde.co.uk and we will contact the shipping company.
Account Info
Do I have to create an account?
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalised recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
How do I change my account password?
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.
